Frequently Asked Questions

Planning your next escape room experience? Check out our FAQs for all the information you’ll need for your visit to Entrap Escape Rooms!

Got A Question?

Check out our frequently asked questions below and don’t hesitate to contact us if you can’t find what you’re looking for.

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GETTING STARTED

Is an escape room even for me?

If you like movies, games, stories, solving things, laughing with friends, or just feeling like the main character for an hour… yes, it’s for you. You don’t need to be a puzzle master or a brainiac, our rooms are built for teamwork, curiosity, and a dash of adventure. Basically, if you can open a door (no, not that door—leave that one alone), you can play.

Do I need any special skills to play?

Nope! Everything you need is either common knowledge or hidden somewhere in the room.

We’re not here to test your trivia bank, we’re here to make sure you have a great time.

Our dedicated game master will be looking after your team from start to finish, dropping hints when needed and making sure you leave with smiles, not frustration.

What should I wear?

Comfort is king… but creativity is encouraged! Want to dress like a mob boss for Mafia Gallery or a secret agent for CIA Interdiction? Go for it! The rule of thumb is: wear something you can comfortably move around in, you never know where the story might take you.

Are your rooms scary?

Some of our games are tense or fall into the horror genre, but we also have family-friendly adventures at every location. Each room’s theme is clearly marked in its description, so you can choose the level of thrills that’s right for your group.

BOOKING & ARRIVAL

When should we arrive for our booking?

We recommend showing up about 10 minutes before your scheduled start time. That gives you a chance to hit the restroom, sign your waivers, and get comfy before the madness begins. Think of it as your calm-before-the-storm moment—once the game starts, you’ll be too busy saving the day to look for the toilet.

Do you accept walk-ins?

Yes, we do, but we strongly recommend booking in advance to avoid disappointment.

Weekends are especially popular, and spots can fill up fast. Don’t leave your group’s fun to chance, secure your game ahead of time.

If we're late, can we still play?

We’ll always do our best to accommodate you, but being late might mean less time in the room. If you arrive more than 15 minutes after your scheduled start, we may have to turn you away to avoid disrupting other guests’ bookings. These rules help us keep every game running smoothly for everyone.

Can I change my booking time?

Get in touch with your venue as soon as possible and we’ll see what we can do. The sooner you let us know, the better your chances. You may be subject to a $40 rescheduling fee, but we’ll always try to work with you.

What is your cancellation policy?

Just like a cinema, we run on a set schedule, once your booking is made, we can’t offer refunds. In some cases, and at the location manager’s discretion, we may be able to convert your booking into store credit.

The sooner you let us know, the better your chances.

Can I use multiple discount codes?

We love a good deal too, but offers and discounts can’t be combined or stacked. Only one promotion, coupon, or discount code can be used per booking.

If you have more than one, just pick the one that works best for you!

GROUP & AGE POLICIES

Am I going to play with other guests?

Nope! All our bookings are 100% private, so it’s just you and your chosen crew. No strangers, no awkward introductions, unless that’s part of your backstory.

What is the age limit to attend?

We welcome adventurers of almost all ages! If you’re under 16, you’ll need a parent or guardian to join you in the room. If you’re under 18, a parent or guardian will need to sign your safety waiver.

All seats are priced the same, except kids 7 and under, who play free with a paying adult.

Can you fit more people than the room's listed capacity?

Reach out to the venue and we’ll let you know if we can fit your larger group, sometimes it’s possible.

In most cases, we recommend splitting into multiple rooms. That way you can turn it into a friendly competition to see which team escapes first.

How do I set up a booking for a large group or party?

We offer dedicated team building packages, and we recommend checking those out to see if any fit your needs. From there, you can use the contact form to tell us more about your event—we’d love to help you plan and make it unforgettable.

DURING THE GAME

Will you actually lock me in?

Absolutely not. In fact, we’re not even allowed to, and we wouldn’t want to anyway.

Your safety and comfort come first, so you’re free to leave the room at any time. Just know that if you step out mid-game, we can’t stop the clock (the mob, the vampire, or the bomb certainly won’t!).

Am I going to play with other guests?

Nope! All our bookings are 100% private, so it’s just you and your chosen crew. No strangers, no awkward introductions, unless that’s part of your backstory.

How long will the experience take?

The game itself lasts 60 minutes, but your whole visit will be closer to 80–90 minutes. That extra time covers your briefing, a quick debrief after the game, and a chance to celebrate (or laugh about) your team’s performance.

I am pregnant, can I play?

Yes! There’s nothing physically demanding that will stop you from participating. A few of our rooms involve a bit of crawling, but if you’re unsure whether a particular game is right for you, just reach out, our team will be happy to advise you and help you choose the best fit.

Do you provide food and drink/alcohol?

We don’t serve alcohol, but each location has concessions available for snacks and drinks. You can also browse our merch shop for puzzle games, t-shirts, and board games to keep the fun going at home.

For large bookings, we can help organise food options to keep your group fuelled.

What happens if we don’t escape?

Our game master will be with you every step of the way, helping you crack codes and keep moving forward.

If time runs out, don’t worry, we’ll walk you through the rest of the story so you still get the full ending. No secrets left unturned, just a great tale to tell over dinner.